A hundred calls at once.
Every one answered. Every issue ticketed.
When your network has a bad hour, your phone lines have a worse one. IntellAgents answers every call, tells customers what you already know, and opens a ticket for everything you don't — straight to the right team.
During an outage the agent reads out what you already know, and opens a ticket only for what you don't — so the queue stops growing.
Fibre, Oak District
Third report this hour · same street
Ticketed in 32s
An outage doesn't cause one problem. It causes a thousand identical phone calls.
When the network has a bad hour
Everyone calls about the same thing. Nobody waits to be told.
Calls are answered as they land, not queued. Each caller hears the notice your team posted — and only what the notice doesn't answer becomes a ticket.
Coming in right now
- +1 555 0142Answered
- +1 555 0188Answered
- +1 555 0109Answered
Fibre outage — Oak District
Crews are on site. Service is expected back by 18:40.
Posted by your team · retires itself at the deadline
Anything the notice doesn't cover still becomes its own ticket.
24/7
Always on — nights, weekends, outages
0
Callers left on hold
Up to 5
Languages from one agent
8
Telecom ticket types, ready to use
How it works
From first ring to resolved ticket.
Follow one outage call, start to finish.
What it handles
The same questions, a hundred times a day.
Each one is answered from your knowledge base — or filed as the right kind of ticket.
“Why is my internet down?”
Files asOutage report“Why is my bill higher this month?”
Files asBilling“Can I switch to a faster plan?”
Files asPlan change“My router keeps restarting.”
Files asDevice issue“I'm moving — can I keep my number?”
Files asNumber porting“I'd like to cancel my service.”
Files asService cancellation“How do I activate my new SIM?”
Files asNew activation“Can someone call me back?”
Files asCallback
What you get
Everything a support line does. Minus the queue.
Instant, consistent answers
Plans, coverage, router fixes, outage status — one knowledge base your team controls, and the same correct answer on every single call.
A ticket for every issue
Eight telecom ticket types out of the box, each with contact details, priority and notes already filled in.
Routed to the right person
Set a rule once: outages to engineering, billing to finance. New tickets land with their owner, who's alerted straight away.
No peak-hour panic
A hundred callers at the same moment are a hundred separate conversations. Nobody waits for a free line, and your team isn't pulled off the real fix to answer phones.
Hands off with context
When a customer needs a person, the agent flags the conversation for your team — so nobody has to ask “can you repeat that?”
Their language, their channel
Phone, WhatsApp, Instagram, Facebook, Telegram and web chat, in up to five languages — one agent behind all of them.
Why it matters
Your next outage, two ways.
Without IntellAgents
- Lines jam within minutes of the first incident.
- Agents repeat the same answer all day.
- Details end up on sticky notes and in people's heads.
- Engineering finds out how big it is from social media.
With IntellAgents
- Every caller is answered at once.
- Customers hear the real status instantly.
- Every issue is a ticket with contact details and priority.
- Your team sees the pattern as it forms.
Getting started
Live in three steps.
- 1
Connect your number
Point your support line at an IntellAgents agent. Or start with web chat and WhatsApp today.
- 2
Teach it your network
Add plans, FAQs and outage notices to the knowledge base. Update it the moment something changes.
- 3
Switch on the Telecom board
Pick the Telecom template and tickets start landing — typed, routed and ready for your team.
Ready to Stop Missing Customers?
Just connect your channels.
From your first phone call to your last DM — one AI agent, live across every channel in minutes.